FAQs

1. What is Insta Rice?

Insta Rice is a dedicated company specialising in the production and distribution of premium rice products sourced from Vietnam, catering to both retail and wholesale demands. We offer a variety of premium rice options, including ST25 rice, Jasmine rice, Japanese rice and Brown rice to provide convenient and delicious meal solutions.

2. What makes Insta Rice different from other rice brands?

What distinguishes us is our true love of Vietnamese cuisine and our continuous commitment to high quality. Our premium ST25 rice is at the heart of our collection, a source of pride for Vietnamese farmers and widely recognised as one of the finest rice varieties available. Its uniqueness distinguishes us from the competition.

3. Are your products sustainably sourced?

Yes, sustainability is a priority for us. We strive to source our rice responsibly and implement eco-friendly practices throughout our operations to minimise our environmental impact.

4. Is there a minimum order requirement for free delivery?

No, every order qualifies for free delivery to any address in the UK

5. Do you offer international shipping?

Currently, we are focusing on delivering our products within the UK. However, we are exploring opportunities to expand our reach to other countries in the future.

6. Are there any allergens in your rice products?

Our rice products are typically gluten-free and allergen-friendly. However, please check the packaging for specific allergen information and consult our customer service if you have any concerns.

7. What is your return policy?

We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact our customer service, and we'll be happy to assist you with returns or exchanges.

8. How can I stay updated on Insta Rice's new products and promotions?

Follow us on social media platforms like Instagram and Facebook, and subscribe to our newsletter on our website to receive the latest updates, recipes, and special offers.

9. Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options for businesses and individuals. Please reach out to our customer service for more information.

10. Do you provide wholesale supply services?

Absolutely, we cater to wholesale orders for businesses. To learn more about our wholesale options, please don't hesitate to contact our customer service team.